Refund policy

We hope you and your pup love every KYEESE outfit! But we know that sometimes things don't go quite as planned. Whether it's a sizing concern or an issue with your order, our Customer Care team is here to help make things right.

Please review our policy below to learn how we can assist you.

1. Contact & Support

If you have any questions about sizing, products, or your order, we're always happy to help.

You can reach us through:

• The Contact Us form on our website

• Email: customerservice@kyeese.com

We aim to respond within one business day and provide personalized assistance.

Please contact our team before sending any items back. We'll provide the appropriate instructions and return address if needed.

2. Return Eligibility

We accept eligible requests submitted within 7 days of delivery.

For standard returns and exchanges, items must meet the following conditions:

• Be in new, unused, and unwashed condition.

• Have original tags intact and include original packaging.

• Be free of pet hair, odors, stains, and signs of wear or damage.

• Meet the eligibility requirements outlined in this policy.

Please note:

• Brief fitting is permitted to check sizing, provided the item remains in new condition.

• Items showing signs of use, washing, alterations, or damage after delivery may not qualify.

• All requests are subject to review. Additional photos or information may be requested when necessary.

We do not charge restocking, handling, or administrative fees for approved returns or exchanges.

These conditions apply to standard returns and exchanges and do not limit your rights regarding defective or incorrect items under applicable law.

3. Non-Quality Related Returns & Exchanges

We understand that every dog is unique, and finding the perfect fit can sometimes take a little trial and error. We're here to make the process as easy as possible.

Exchanges

We offer one free size exchange for the same style on eligible paid purchases.

• Contact Us: Email customerservice@kyeese.com within 7 days of delivery to request an exchange.

• Item Condition: Items must meet the eligibility requirements in Section 2.

• Price Differences: If the new size costs more, you'll pay the difference. If it costs less, we'll provide the difference as a KYEESE digital gift card, redeemable at kyeese.com with no minimum purchase requirement.

• Replacement: Once your exchange is approved and any applicable price difference is settled, we'll arrange for your new size to be shipped, subject to availability.

Not sure which size to choose? Our team is happy to help double-check your pup's measurements before confirming your exchange.

Refunds

If your purchase doesn't work out and you'd prefer to request a return, we're here to guide you through the process.

• Contact Us: Email customerservice@kyeese.com within 7 days of delivery to submit your request.

• Item Inspection: All returned items must meet the conditions in Section 2 and are subject to inspection upon arrival. Items that do not meet these requirements may not qualify for a refund.

• Return Shipping: For approved returns due to personal preferences or other non-quality reasons, customers are responsible for arranging and paying for return shipping to our designated return address. Return shipping costs are non-refundable.

• Refund Processing: Once your returned item has been received and passed inspection, we'll initiate your approved refund to the original payment method within 1–2 business days. Please allow an additional 5–10 business days for the funds to appear, depending on your payment provider.

• Original Shipping Fees: Original shipping charges, if any, are non-refundable for non-quality-related returns.

Please wait for our return instructions before shipping your item. Packages sent without prior authorization or to an unconfirmed address may not be processed.

4. Damaged, Defective, or Incorrect Items

We take product quality seriously and want every KYEESE order to arrive just as expected.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 business days of delivery, whenever possible.

To help us resolve the issue, please provide:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the problem

• A photo of the shipping label, if relevant

Once we've reviewed the details, we'll work to make things right. Whenever possible, we'll arrange a suitable replacement so your pup can enjoy the item as intended.

If a replacement isn't suitable or available, we'll discuss other appropriate solutions based on your circumstances and applicable consumer rights.

If a return is required due to a verified product defect, incorrect item, or shipping damage, KYEESE will cover the applicable return shipping costs.

Nothing in this policy limits your rights or remedies under applicable law.

5. Final Sale Items

The following items are generally not eligible for standard returns or exchanges:

• Clearance items

• Holiday or seasonal products

• Items clearly marked as Final Sale

Any applicable restrictions should be clearly indicated before purchase.

Please review product descriptions, sizing information, and sale conditions before placing your order.

Final Sale restrictions do not affect remedies available for defective or incorrect items under applicable law.

6. Gift Card Compensation & Processing

At KYEESE, our priority is to help you and your pup enjoy the right fit and a great shopping experience.

Whenever possible, we first explore suitable replacements to resolve product concerns.

If a replacement isn't the best option, our Customer Care team may offer KYEESE digital gift card compensation for eligible requests, following an individual review and with your agreement.

For approved gift card compensation:

• Gift Card Value: For eligible product compensation, the amount is based on the actual price paid for the affected item after discounts, excluding shipping charges. For exchange price differences, only the applicable difference will be issued.

• Where to Use: Gift cards can be redeemed at kyeese.com.

• No Minimum Purchase: No minimum order value is required.

• Delivery: Approved digital gift cards will be sent to your email address once processed.

Our team will explain the available options and confirm the resolution with you before proceeding.

7. Size Guide & Recommendations

A comfortable fit makes all the difference!

Before ordering, we recommend measuring your dog's:

• Chest circumference

• Neck circumference

• Back length

Chest circumference is the most important measurement. Always choose a size that comfortably accommodates your dog's chest. The selected size should never be smaller than your dog's actual chest measurement.

Since fit may vary between styles, please refer to the size chart on each product page rather than relying on weight or breed alone.

If your dog falls between sizes, we recommend prioritizing the chest measurement.

Need a little help? Our Customer Care team is always happy to assist with sizing questions.

Our Commitment

At KYEESE, we're committed to creating comfortable, thoughtfully designed clothing for dogs and making every shopping experience a positive one.

If something isn't quite right, we're here to listen, help, and find a fair solution.

Thank you for being part of the KYEESE family!