Refund policy

We hope you and your pup love every item from KYEESE. To ensure a smooth and worry-free shopping experience, we’ve outlined our return and refund policy below.

If you need any assistance, our support team is always here to help.

1. Contact & Support

If you have any questions about sizing, product details, or your order, please contact us:

• Contact Us form on our website

• Email: customerservice@kyeese.com

We aim to respond within 24 hours with helpful and personalized support.

2. Return Eligibility

To be eligible for a return:

The return request must be made within 7 days of delivery.

Items must be:

• Unused

• Unwashed

• In original packaging

Please note: For hygiene reasons, returns are only accepted if items are unused, unwashed, and in original packaging.

3. Non-Quality Related Returns

For returns due to personal reasons (e.g., size doesn’t fit, change of mind):

• Returns are accepted

• Customers are responsible for return shipping costs

• Original shipping fees (if any) are non-refundable

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective (e.g., tears, loose stitching, missing parts)

• Incorrect

Please contact us within 5 business days of delivery and provide:

• Clear photos or videos of the issue

• A photo of the shipping label

• A brief description

After review, we will provide a fair solution, such as:

• Replacement

• Refund

5. If your order experiences any of the following shipping issues:

• Delivery delays

• Lost packages

• Packages that arrive damaged

Please contact our customer service team as soon as possible.

We will work with the carrier to investigate and help resolve the issue. If the carrier confirms that the package was lost or damaged during transit, we will coordinate an appropriate solution, which may include a replacement or a refund.

6. Final Sale Items

The following items are non-returnable and non-exchangeable:

• Clearance items

• Holiday or seasonal products

• Items marked as Final Sale

7. Refund Processing

• Refunds will be issued to the original payment method

• Please allow 1-2 business days for processing after approval

• Refunds will be processed to the original payment method within 5–10 business days after the returned item is received and inspected.

8. Size Guide & Recommendations

To minimize sizing issues, each product page includes a detailed size guide with:

• Weight

• Chest girth

• Back length

Fit may vary slightly by style (e.g., slim fit vs. loose fit).

If you're unsure, feel free to contact us for personalized sizing advice—we’re happy to help you find the best fit for your pet.

Our Commitment

We are committed to providing high-quality pet apparel and fair, transparent customer service.

Your satisfaction is always our top priority.