FAQs

Shipping & Delivery

Where do you ship?

We currently ship within the continental United States (48 states).

At this time, we are unable to ship to the following locations:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • American Samoa
  • Marshall Islands
  • Northern Mariana Islands
  • U.S. Virgin Islands
  • Military addresses (APO/FPO/DPO)

We also do not offer international shipping at this time.

How much does shipping cost?

We offer Economy shipping (6–13 business days).

  • $5.00 shipping for orders $0.00–$31.99
  • FREE shipping for orders $32.00 and above

Shipping costs will be calculated at checkout.

When will my order ship and how can I track it?

Once we confirm your payment, your order will be shipped within 2 business days.Orders are typically delivered within 6–12 business days, depending on your location.

You can check the status of your order at any time by visiting the Order Status page in the footer of our website and entering your order information to view the latest updates.

Thank you for your patience. We can’t wait for your pet to enjoy our products!

Can I change or cancel my order after placing it?

If you need to change your order or update your shipping address, please contact us as soon as possible after placing your order.

Once the order has been shipped, it cannot be canceled or modified.

What should I do if my package is lost or has delivery issues?

If you encounter logistics-related problems—such as delayed delivery, lost packages, or damaged parcels—feel free to contact us anytime.

If the carrier fails to resolve the issue promptly, the platform will prioritize coordinating a compensation plan for you.

Orders & Payment

What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

All payments are processed securely at checkout to ensure a safe shopping experience.

Can I use multiple discount codes on one order?

Discount codes cannot usually be combined on a single order. The availability of combining discounts may depend on specific promotions or campaigns.

We always aim to provide our customers with the best possible deal, and the maximum applicable discount will be applied during checkout.

Returns & Exchanges

What is your return and exchange policy?

1. Personal-Use Item Notice
Pet apparel is considered a personal-use item. For hygiene and logistics reasons, we do not accept returns or exchanges for change-of-mind after delivery.

2. Eligibility & Timeframe
The return request must be made within 7 days of delivery. Eligible issues include:

  • Manufacturing defects (tears, loose stitching, missing parts)
  • Incorrect item received

3. How to Request Assistance
Contact our customer service within 5 business days of delivery at customerservice@kyeese.com and provide:

The platform you purchased from and your order number

  • Clear photos of the affected item
  • A brief description of the problem

4. Resolution Process
We will review your request and offer a fair solution, which may include:

  • Replacement
  • Refund

5. Detailed Policy
For the complete return and refund policy, please refer to the Refund and Return section in the bottom navigation of our website.

6. Commitment to Quality
We are dedicated to providing high-quality pet apparel and transparent customer service. Your satisfaction is our top priority.

Can I return seasonal or final sale items?

Promotional, seasonal, or final sale items cannot be returned or exchanged once purchased.

Product

Are the fabrics breathable and safe for sensitive skin?

Our fabrics are soft, non-irritating, and gentle, designed to protect your dog’s skin and ensure all-day comfort.

Are your clothes suitable for all dog breeds?

Our pet apparel is designed to fit a wide range of dog breeds and sizes. Please refer to our size guide to ensure the best fit for your dog.

Sizing & Fit

For detailed measuring instructions and the full size chart, please visit our Size Guide in the website footer.

How do I determine the right size for my pet?

Measure your dog’s neck, chest, and back length, then compare the measurements with our size chart.

My dog is between two sizes. Which size should I choose?

If your dog is between sizes, we usually recommend choosing the larger size for a more comfortable fit.

Can puppies wear these clothes?

Yes. As long as the correct size is selected, puppies can comfortably wear our clothing.

Care Instructions

For complete washing and care recommendations, please visit our Care Instructions page in the website footer.

How should I wash dog clothes?

We recommend gentle washing to maintain the fabric’s softness and shape.

Can I machine wash the clothes?

Most styles are machine washable on a gentle cycle.

Will the fabric shrink after washing?

Our fabrics are designed to maintain their shape when washed properly.

How should I dry the clothes?

Air drying is recommended to help preserve fabric quality.