We currently ship within the continental United States (48 states).

At this time, we are unable to ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• American Samoa
• Marshall Islands
• Northern Mariana Islands
• U.S. Virgin Islands
• Military addresses (APO/FPO/DPO)

We also do not offer international shipping at this time.

We offer Economy shipping (6–13 business days).

• $5.00 shipping for orders $0.00–$31.99
• FREE shipping for orders $32.00 and above

Shipping costs will be calculated at checkout.

1. Personal-Use Item Notice
Pet apparel is considered a personal-use item. For hygiene and logistics reasons, we do not accept returns or exchanges for change-of-mind after delivery.

2. Eligibility & Timeframe
The return request must be made within 7 days of delivery. Eligible issues include:

• Manufacturing defects (tears, loose stitching, missing parts)
• Incorrect item received

3. How to Request Assistance
Contact our customer service within 5 business days of delivery at customerservice@kyeese.com and provide:

The platform you purchased from and your order number

• Clear photos of the affected item
• A brief description of the problem

4. Resolution Process
We will review your request and offer a fair solution, which may include:

• Replacement
• Refund

5. Detailed Policy
For the complete return and refund policy, please refer to the Refund and Return section in the bottom navigation of our website.

6. Commitment to Quality
We are dedicated to providing high-quality pet apparel and transparent customer service. Your satisfaction is our top priority.

Our fabrics are soft, non-irritating, and gentle, designed to protect your dog’s skin and ensure all-day comfort.